How Mill Creek used Buildup to make the punch out process simpler and easier

The Project

Modera Riverhouse is a 600-unit luxury apartment complex in Miami, Florida, developed by Mill Creek Residential Trust.

The Challenge

The punch out process consisted of paper and pen, emails, phone calls and text messages.  This made the process very cumbersome and difficult to keep track of.

The Solution

Mill Creek implemented Buildup on the Modera Riverhouse project, replacing the traditional and manual punch list process. Jon Lee, Superintendent of the Modera Riverhouse project,  found it exceptionally easy to use.  He also found Buildup to be very helpful in turning over the building to management.

“It’s the first time I’ve encountered a system that is very easy to use, can be used on a cellphone, and subcontractors can see their specific items.  Items can be added from me as a contractor, as well as owners and developers, and the subs can respond with pictures saying it’s done.  It’s very useful for subcontractors, contractors and owners/developers,” says Jon.  With Buildup, subcontractors were able to see their own tasks and respond immediately.  They were also able to document all their activities with pictures, once tasks were resolved.

For Jon, the main benefits of using Buildup were:

  1. Its mobile application
  2. Its simplicity and ease-of-use
  3. The daily emails and reports that it sends to subs to ensure that pending issues are taken care of
  4. The responsiveness of the customer success team

With Buildup, Mill Creek was able to improve its punch out process, making it faster, easier and better.

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